You can check your order status here.
If you’re unable to complete your order, please make sure that you have put in the correct details.
Payments can sometimes fail for the following reasons;
- Zip/Postcode error – This means that the card is not registered at the billing address you have supplied on the order
- Card declined – This usually means that the card provider has blocked the payment.
- Insufficient Funds – There is not enough available funds in the account to complete the order
If you have any concerns with the payment not processing, we recommend that you contact your card provider first.
If you still require our assistance, please contact our Customer Service Team.
Note: If you placed an order in error, you may cancel it on HERE within 30 minutes. If you are outside of the 30 minute window you may contact us to arrange a return once it has been delivered.