AG300UK Series Ninja® Foodi® Health Grill FAQs

This article contains the FAQs for the AG300UK Series Ninja® Foodi® Health Grill. This supports the following SKUs: AG300UK, AG301UK and AG301UKCO. Please note this also supports the refurbished models AG301UKREF and AG301UKREFB.

How can I deep clean the splatter guard?

The splatter guard should be cleaned after each use and is dishwasher safe. Over time, the splatter guard front tabs and frame may accumulate grease buildup. Soaking the splatter guard overnight will help soften the baked-on grease. After soaking, use the cleaning brush to remove the grease from the stainless steel frame and front tabs.

Can I cancel or override preheating?

Preheating is highly recommended for best results. Skip preheating by selecting the function again after you press the START/STOP button. However, you cannot override preheating when using the Grill function.

The control panel display is no longer illuminated.

The unit is off. Press the power button to turn it back on.

Can I Air Fry fresh battered ingredients?

Yes, but use the proper breading technique. It is important to coat foods first with flour, then with egg and then with bread crumbs. Be sure to press the bread crumbs onto the food so they stick in place. Loose breading may be blown off by the unit’s powerful fan.

Why is my food blowing around when Air Frying?

Occasionally, the fan will blow lightweight foods around. To prevent this, secure loose food (like the top slice of bread on a sandwich) with cocktail sticks.

My food didn’t cook when Air Frying

For consistent browning, make sure ingredients are arranged in an even layer on the bottom of the crisper basket with no overlapping. Shake loose ingredients during cooking for consistent crispiness.

My food is burned.

Do not add food until preheating is complete. For best results, check progress throughout cooking and remove food when desired level of brownness has been achieved. Remove food immediately after the cook time is complete to avoid overcooking.

How do I pause the unit so I can check my food?

When the lid is opened during a cooking function, the unit will automatically pause.

Why is my unit emitting smoke?

When using the Grill function, always select the recommended temperature setting. Recommended settings can be found in the Quick Start Guide/Inspiration Guide. Make sure the splatter guard is installed.

Should I add my ingredients before or after preheating?

Let the unit preheat before adding ingredients.

Why does the preheat progress bar not start from the beginning?

When the unit is warm from previously being used, it will not require the full preheating time.

Why do blinking lights appear after I press the START/STOP button?

This is a progress bar indicating how far along you are in the preheating cycle.

“E” appears on the control panel display.

The unit is not functioning properly. Please contact Customer Service at 0800 862 0453.

“Add Pot” appears on the control panel display.

The pot is not installed in the unit.

“Shut Lid” appears on the control panel display

The lid is open and needs to be closed for the selected function to start.

“Add Food” appears on the control panel display.

The unit has completed its Grill preheating and it is now time to add your ingredients.