Guarantee Replacements

If we need to replace a full unit within the Guarantee period, there is a set process that we follow.

Firstly, we need to complete troubleshooting with you and if we deem that the item has failed, we will send you a replacement part.

If the replacement part does not resolve the issue, we will send you a returns label to return the item back to us free of charge.

We will order you a replacement unit and once the product that needs to be returned has been delivered to a local Pick-Up Shop, the replacement order we have on hold will be automatically released. This item will then be delivered within 24 - 48 Business Hours.

As stated in our returns policy, the item will need to be boxed when you take it to the Pick-Up Shop.