If you cancel a contract and are entitled to a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of:

(a) if you have received the product and we have not offered to collect it from you, the day we received the product or (if earlier) the day on which you supply evidence of having sent the product back to us;


(b) if you have not received the product or you have received it and we have offered to collect it from you, the day you inform us of your decision to cancel the contract.

Refunds can take up to 10 working days for the funds to be available in your account.  This is dependant upon the terms and conditions of your financial institution and the speed at which the process refund requests.