This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.
This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
We offer free standard delivery to all UK mainland addresses on all orders.
We will deliver to the following countries and territories:
UK Mainland including the Channel Islands and the Isle of Wight.
If the address for delivery of your order is a UK mainland address, they will be dispatched using the below delivery methods:
|Delivery method||Item||Typical delivery period|
|Courier||Main unit||Next day|
|Royal Mail 2nd Class||Part/Accessory||3 – 5 working days|
If you place your order before 17:00hrs on a working day, (Monday – Friday) then we will endeavour to deliver your order the next working day.
Any orders placed after 17:00hrs or on a weekend will not be processed until the next working day.
This table indicates the typical delivery periods for the different delivery methods.
|Order day||Typical delivery period|
|Monday – Thursday before 17:00hrs||Next working day|
|Friday before 17:00hrs||The following Monday|
|Friday after 17:00hrs – Sunday||The following Tuesday|
Delays could be caused by Bank Holiday periods and adverse weather. These periods are indicative only, and whilst we will use commercially reasonable effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Our delivery service providers may notify you by telephone / email in advance of attempting to make a delivery.
If an initial delivery attempt is unsuccessful, our delivery service providers may make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
If the couriers are unable to deliver the item, they will then return the product back to the warehouse.