PRODUCT REGISTRATION – DRINKWARE
If you as a consumer purchase a product in the United Kingdom, you automatically receive guarantee rights regarding the product quality (your “legal rights”). You can exercise these legal rights against your retailer. However, at Ninja we have such confidence in the quality of our products (Drinkware) that we offer you an additional manufacturer’s guarantee of five (5) years (2 years by default plus 3 years upon registration). This guarantee only applies if the product is purchased new and unused. These terms and conditions apply only to our guarantee – this does not affect your statutory rights as a buyer. The following terms describe the terms and scope of our guarantees provided by SharkNinja United Kingdom Limited, 3150 Century Way, Thorpe Park, Leeds, LS15 8ZB (“us”, “our”, “we”). They do not affect any statutory rights arising from the purchase agreement with the retailer from whom you purchased the product or your retailer’s obligations arising from the purchase and those of your sales contract with them. This also applies if you purchased the product directly from Ninja.
Ninja-guarantee
Your new product should work as long as possible. The guarantee plays an important role in this and reflects how much confidence the manufacturer has in his product and the manufacturing quality. Our customer service helpline 0808 109 1166 is available from Monday to Friday from 9.00 am to 6.00 pm. The call is free, and you will immediately be put through to a Ninja employee. You can also get online support at ninjakitchen.uk.
How do I register my guarantee?
You can register your guarantee online within 28 days from the date of purchase. To save time, please have the following information about your device ready:
- Model
- Serial number (if available)
- Date of purchase of the product (proof of purchase or delivery) To register, please visit www.ninjakitchen.co.uk.
Important:
- Your product is guaranteed for five (5) years from the date of purchase (2 years by default plus 3 years upon registration).
- Please keep proof of purchase at all times. If a guarantee claim occurs, we need the proof of purchase to verify that the information you have given us is correct. If you are unable to provide a valid proof of purchase, you will lose your guarantee claim.
What are the benefits of registering my guarantee?
When you register your guarantee, you can also subscribe to our newsletter with tips, advice and competitions. Through the newsletter you will receive the latest news about new technologies and products from Ninja. When you register your guarantee online, you will immediately receive confirmation that we have received your data. Details of our privacy policy can be found at www.ninjakitchen.co.uk
How long is the guarantee on our products? Because we place great trust in our design and quality control, your guarantee for your product is valid for five (5) years. (2 years by default plus 3 years upon registration).
What does the guarantee cover?
- Replacement of your product (at Ninja‘s option), including all parts and labor
- in the event of instructions, materials and workmanship defects (including transportation and shipping costs). Our guarantee is in addition to your rights as a consumer.
What is not covered by the guarantees?
- Normal wear and tear.
- Accidental damage, errors caused by negligent use or care, incorrect operation, neglect, careless or improper handling that is not done in accordance with the instructions in the supplied user manual from Ninja to your cookware.
- Use of the product for purposes other than normal household use.
What happens when my guarantee expires?
Ninja does not make devices that only work for a limited time. We appreciate it when customers want to have their kitchen appliance repaired even after the guarantee period has expired. In this case, please contact our customer service helpline on 0808 109 1166 and ask about our customer program for expired guarantees.